PRIVACY POLICY: FREUND ELEKTRONIKA D.O.O.
Last Updated: February 11, 2026
Compliance: EU General Data Protection Regulation (GDPR) 2016/679

1. DATA CONTROLLER & CONTACT
Freund Elektronika d.o.o. Business ID: 202315050002
Address: Francuske Revolucije bb , 71 210 Ilidža, Bosnia and Herzegovina
Data Protection Officer (DPO): Alem Kozić
Email: [email protected]

2. SCOPE OF THIS POLICY
This policy applies to:
• Visitors: Persons contacting us via email, our website, or social media.
• Business Partners: Persons belonging to our customer, supplier, or partner registers.
• Job Seekers: Persons applying for employment with Freund Elektronika.
• App Users: (Refer to our specialized IP-INTEGRA VoIP Privacy Policy for specific mobile application data handling).

3. CATEGORIES OF DATA COLLECTED
We collect and process only the data necessary for professional engagement:
• Identity & Contact: Full name, address, phone numbers, and email.
• Professional Data: CVs, cover letters, nationality, profession, and work history (for job seekers).
• Technical Data: IP addresses, device types, and diagnostic data collected via website cookies or service logs.
• Transaction Data: Billing information, payment history, and ordering information for customers.

4. LEGAL BASIS FOR PROCESSING
We process data under the following legal grounds provided by the GDPR:
1. Consent: Clear affirmative action given by you (e.g., signing up for a newsletter).
2. Contractual Necessity: Processing required to fulfill a contract with you or your company.
3. Legal Obligation: Data we must keep to comply with tax, labor, or security laws.
4. Legitimate Interest: For business development, security, and fraud prevention.

5. DATA RETENTION PERIODS
We do not store data longer than necessary for its original purpose:
• Customer/Partner Data: Retained for the duration of the business relationship plus the statutory period required by local accounting laws.
• Job Applications: Stored for 6 months, after which they are securely deleted unless explicit consent is given for a longer period.
• Technical Logs: To protect user privacy, our system logs are designed to be non-identifiable. We only log the duration and success/failure status of a call. Our logs do not contain IP addresses, names, or actual audio/video content.

6. DATA TRANSFERS & RECIPIENTS
Your data may be shared with:
• Affiliates: Internal departments within Freund Elektronika for administrative purposes.
• Service Providers: Third-party cloud hosts, accounting firms, and marketing tools (acting as Data Processors).
• International Transfers: Data may be transferred outside the EEA. In such cases, we ensure "Adequacy Decisions" or Standard Contractual Clauses (SCCs) are in place to maintain EU-level protection.

7. YOUR RIGHTS
Under the GDPR, you have the following rights:
• Access & Portability: Request a copy of your data in a machine-readable format.
• Rectification: Correct inaccurate or incomplete information.
• Erasure ("Right to be Forgotten"): Request deletion of data no longer needed for its original purpose.
• Restriction & Objection: Limit how we process your data or object to direct marketing.
• Withdrawal of Consent: Revoke your consent at any time without affecting the lawfulness of prior processing.
To exercise these rights, please contact our DPO at [email protected]. You also have the right to lodge a complaint with your local Data Protection Authority.

8. SECURITY & SHARED RESPONSIBILITY
Freund Elektronika utilizes robust physical, electronic, and administrative safeguards. However, it is important to note the following Responsibility Limitations:
• User-Managed Systems: Freund is not responsible for data breaches occurring on local networks or private clouds managed by the customer.
• Security Maintenance: It is the customer's responsibility to ensure appropriate local setup, protection of access codes, and the timely application of system security updates for on-premise hardware.

9. UPDATES
We review this policy annually. Significant changes will be announced via our website or direct communication.