IP-INTEGRA VoIP
PRIVACY POLICY 2023
1. Introduction
This IP-INTEGRA VoIP privacy policy (“Policy”)
describes how data of the users is collected, used and disclosed when the users
use IP-INTEGRA VoIP (“FREUND”, “we”, “our”, “us”) mobile application (“App”).
The App is offered and intended for the
use of an authorized user (“User”, “you”, “your”) as a mobile key for unlocking
doors and accessing certain premises or equipment managed by an enterprise
customer of FREUND intercom services (“Enterprise”). The App will
provide access to designated properties managed by the Enterprise upon and
subject to the Enterprise having registered the User and the respective access
rights in the FREUND intercom service (“FREUND Service”).
This Policy together with the IP-INTEGRA
VoIP Mobile Application End User License Agreement (EULA) governs the use of
the App by you. If you do not agree to the terms of this Policy, do not use the
App and delete the App from your device.
2. Role
of FREUND
The Enterprise is the data controller in
relation to any of your personal data processed and collected in relation to
the FREUND Service and the App. The Enterprise is responsible for obtaining
your consent or having other legal basis for processing and using your personal
data in relation to the FREUND Service or the App, as well as for all other
obligations under the applicable laws attributable to the controller of
personal data. We are not responsible for the personal data the Enterprise
collects and processes or how they process such personal data. The Enterprise
may have their own privacy policies governing their processing of personal
data, which you should review.
FREUND acts as a data processor for the
Enterprise. We only process your personal data in order to provide the FREUND
Services to the Enterprise under and in accordance with the respective service
agreement. In order for you to be able to use the App, we may process
information on you such as your name and other credentials. Still, such
processing is done on behalf of and based on the information provided by the
Enterprise for the FREUND Services.
You acknowledge and are aware that your
use of the App has been requested by the Enterprise, wherefore the Enterprise
may receive and use your personal data in relation to the App or FREUND
Services either directly from you or from our systems.
3. Data
Collected
While using
our Service, we may require you to provide us with certain personally
identifiable information, including but not limited to Camera access for taking
pictures and videos, Microphone access to record audio and for voice
communication, Device and App history, Wi-Fi connection information and Other. We
may also
We will, inter alia, collect
the following personal data on you:
· Log data (e.g. what apartment
unit was dialed by the intercom, whether the call was received by the App, when
it happened, calls made from the App etc.)
· Technical data related to the
opening functionalities, performance and other general functions of the
intercom
· Your IP address in the mobile
device using the App
· Other equivalent information
related to your use of the App or FREUND Services via the App
In addition, the Enterprise you belong to
may upload and process other personal data on you (such as name and contact
details) in the FREUND Service the Enterprise uses to enable you to use the
App. However, such processing and types of data collected is at the Enterprises
discretion and is separate from the data collected via the App.
Simply downloading the App from the app
store used by your device does not cause any of your personal data to be
collected and stored to our systems. Your personal data will only be collected
(in accordance with what is stated in this Policy) once your device where the
App was installed is registered as a communication device. However, please note
that app stores do collect your personal data when you download apps from them.
Such data collection is governed by the privacy policies and use terms of the
app stores, and you should refer to them when it comes to the app stores’
collection of your personal data.
4. Why
Data is Processed
Primarily we will process your personal
data to provide you the App and allow you to use the FREUND Services through
the App, fulfill your other requests related to the App or FREUND Services or
as otherwise may be necessary for the performance of the App or FREUND
Services. We may also process and use your personal data to ensure the
functionality and security of the App or FREUND Services, to provide the
Enterprises necessary information for them to identify you, and to prevent and
detect fraud and other misuses.
We may process and use your personal data
to communicate with you or the Enterprise, for example, to provide information
relating to the App or FREUND Services you are using or to contact you or the
Enterprise for customer satisfaction queries.
We may process and use your personal data
to develop the App, FREUND Services or other products and services we provide.
However, we mostly use anonymized, aggregate and statistical information in the
development of our products and services, and not data directly identifiable to
you.
5. Disclosures
of Data
We may disclose and transfer your personal
data to our affiliates, as well as to third parties who process personal data
on our behalf for the provision of the App or the FREUND Services, such as
technical service providers and our subcontractors.
We may also disclose or transfer personal
data if we decide to sell, buy or otherwise reorganize our business, or where
such disclosures are necessary to defend FREUND’s legitimate
interests e.g. in legal proceedings or to verify or enforce compliance with
applicable laws, regulations and our policies.
We store and process the personal data
mainly within the EU and European Economic Area (“EEA”). However, some of the
personal data may be transferred and processed also outside the EEA, including
in situations where our server facilities are located outside the EEA.
All disclosures and transfers of personal
data are performed in accordance with the applicable data protection laws. We
will ensure that sufficient security measures are applied where personal data
is disclosed or transferred (e.g. through data transfer agreements).
6.
Cookies
Cookies are files with small amount of
data that is commonly used an anonymous unique identifier. These are sent your
browser from the website you visit and are stored on your devices internal
memory. FREUND Service does not use the cookies explicitly. However, the App
may use third party code and libraries that use cookies to collect information.
7. App Security
FREUND has implemented necessary measures
to ensure that all personal data collected and processed through the App are
kept confidential and secured. We always implement appropriate technical and
organizational security measures to prevent and minimize risks related to
processing personal data. These security measures include, where appropriate,
use of firewalls, access rights management systems (both manually and
electronically), personnel training, secure server facilities and encryption.
8. Your
Rights
You have certain rights under the
applicable data protection laws, such as the right to access the information
held about you and to have any inaccuracies corrected. If you wish to exercise
such rights, you should primarily contact the Enterprise who is the data
controller of your personal data.
9. Contact
Details
For the purpose of this Policy and as
stated above, the Enterprise is the data controller of your personal data and
you should primarily contact the Enterprise if you have questions on the
processing of your personal data.
However, if you have questions on how we
process your personal data on behalf of the Enterprise, you may contact us at
the contact details available in the App or the FREUND website at www.freund.dk
10. Changes
to the Policy
We may amend this Policy from time to time. We will use reasonable
efforts to notify our Users before such change through the App. By continuing
to use the App or FREUND Services after such notification, you expressly
acknowledge and agree to the changes.